Billing & Account

Your plan

Full Access is a one-time purchase that unlocks everything in a study guide, all its flashcards, quizzes, and progress tracking, for a set access period. Each guide is priced on its own, so the exact price and the number of days are shown on that guide before you pay. It is not a subscription: nothing renews automatically, no card is kept on file, and we never charge you again unless you choose to buy more time.

• •Access is per study guide. Buying the ISC2 CC guide unlocks that guide, and each additional guide is bought separately, with its own access period.
• •If you own more than one guide, switch between them from the dropdown at the top of the Dashboard. Each guide keeps its own progress, ratings, and quiz history.
• •Check your plan any time in Account Settings (account menu on the Dashboard). The Subscription section shows “Full Access”, “Expired”, or “No plan”, plus your “Access until” date.
• •Buying again before your access ends stacks on top: another 30 days is added to your current end date, so you never lose time you’ve paid for.

Paying securely

Checkout is handled by Stripe, the same payment processor used by millions of businesses. You can pay with a credit or debit card, Apple Pay, or Google Pay. Your card details go directly to Stripe. CertStudio never sees or stores your card number.

When your 30 days end

When your access period ends, that guide shows as “Expired” and its study areas lock, but nothing is deleted. Your progress, ratings, favorites, and quiz history all stay saved to your account. Buy Full Access again from the Dashboard whenever you’re ready and you’ll pick up exactly where you left off with a fresh 30 days.

Refunds

You can request a refund within 48 hours of a purchase. Just send us a support ticket from the Help screen with the email on your account. Refunds are returned to the payment method you used. Requests after the 48-hour window are handled case by case.

Updating your name, email, or password

Open the account menu on the Dashboard and choose Account Settings. From there you can:

• •Display name: change it any time.
• •Email: enter a new address; you’ll get a confirmation email to approve the change.
• •Password: set a new one while signed in (at least 8 characters). Use a strong password you don’t use anywhere else.
• •Your 7-digit account number is also shown here. You’ll need it for support and account-deletion requests.

Forgot your password?

You can reset it yourself. On the sign-in screen, tap “Forgot password?”, enter your email, and we’ll send you a reset link. Open the link, choose a new password, and sign in with it. The link works even if you open it on a different device.

• •If the email doesn’t arrive within a few minutes, check your spam folder.
• •For anything else that stops you signing in, send us a support ticket from the Help screen. You can reach it without being signed in. Include the email address on your account and we’ll help you regain access.

Signed-in device limit

Your account can be used on up to 2 devices, which covers a phone plus a laptop or tablet. This protects your account and keeps logins from being shared.

• •The first 2 browsers you sign in from claim both places and keep them. Signing out ends your session but does not give the place up, so you can sign back in on the same device whenever you like.
• •When you sign in on a second device for the first time, we email you a 6-digit code to confirm it’s you. Enter the code to finish signing in. The code is good for 10 minutes.
• •Because the places are kept, a third device is turned away. If you’ve changed phones, switched browsers, or cleared your browsing data and are now locked out, send us a support ticket and we’ll free up a place for you.

Deleting your account

You can request account deletion from the account menu on the Dashboard. To verify it’s really you, enter your name, email, and 7-digit account number exactly as they appear in Account Settings. Your account and personal information are deleted within 7 business days.

• •Deletion is permanent. Your progress, quiz history, and remaining access time cannot be recovered.
• •A few records we’re legally required to keep (like payment records for taxes) are retained as described in our Privacy Policy.

Anything else?

For any billing or account question not covered here, send us a support ticket from the Help screen, include your account number and we’ll get back to you by email.