Billing & Account

Your plan

Full Access is a one-time purchase of $14.99 that unlocks everything — all flashcards, quizzes, and progress tracking — for 90 days. It is not a subscription: nothing renews automatically, and we never charge you again unless you choose to buy another 90 days.

• •Check your plan any time in Account Settings (account menu on the Dashboard) — the Subscription section shows “Full Access” or “Free,” plus your “Access until” date.
• •Buying again before your access ends stacks on top: another 90 days is added to your current end date, so you never lose time you’ve paid for.

Paying securely

Checkout is handled by Stripe, the same payment processor used by millions of businesses. You can pay with a credit or debit card, Apple Pay, or Google Pay. Your card details go directly to Stripe — CertStudio never sees or stores your card number.

When your 90 days end

When your access period ends, your plan switches back to Free and the study areas lock — but nothing is deleted. Your progress, ratings, favorites, and quiz history all stay saved to your account. Buy Full Access again from the Dashboard whenever you’re ready and you’ll pick up exactly where you left off with a fresh 90 days.

Refunds

You can request a refund within 48 hours of a purchase — just send us a support ticket from the Help screen with the email on your account. Refunds are returned to the payment method you used. Requests after the 48-hour window are handled case by case.

Updating your name, email, or password

Open the account menu on the Dashboard and choose Account Settings. From there you can:

• •Display name — change it any time.
• •Email — enter a new address; you’ll get a confirmation email to approve the change.
• •Password — set a new one while signed in (at least 8 characters). Use a strong password you don’t use anywhere else.
• •Your 7-digit account number is also shown here — you’ll need it for support and account-deletion requests.

Locked out of your account?

If you can’t sign in (for example, you’ve forgotten your password), send us a support ticket from the Help screen — you can reach it without being signed in — and include the email address on your account. We’ll help you regain access.

Signed-in device limit

Each account can be signed in on up to 2 devices at a time — enough for your phone plus a laptop or tablet. If you try to sign in on a third device, you’ll be asked to sign out somewhere first. Signing out of a device immediately frees up its slot.

Deleting your account

You can request account deletion from the account menu on the Dashboard. To verify it’s really you, enter your name, email, and 7-digit account number exactly as they appear in Account Settings. Your account and personal information are deleted within 7 business days.

• •Deletion is permanent — your progress, quiz history, and remaining access time cannot be recovered.
• •A few records we’re legally required to keep (like payment records for taxes) are retained as described in our Privacy Policy.

Anything else?

For any billing or account question not covered here, send us a support ticket from the Help screen — include your account number and we’ll get back to you by email.